Messages

To access the messaging system, click the Account Services tab. You can also access the messaging system by clicking the Messages link on the top of any page in the online banking system. Your inbox displays after clicking either of these links.

Your inbox contains all messages received from your financial institution that you have not deleted. The sender, subject, date received, and the date any reply was sent displays for each message. To view a message, click the link in the Subject column.

The Status column indicates whether you have viewed or replied to a message. A dot in this column displays for new or unread messages. An arrow displays if you replied to a message. This column is blank for messages you already read but to which you have not yet responded.

You can sort your inbox using any of the column headers. To sort by a column, click the column heading. For example, to display messages sorted by the sender, click the From column heading. Messages display by sender name in ascending alphabetical order. To display messages sorted by sender name in descending alphabetical order, click the column heading again. By default, messages display in descending order by “received” date.

To view your sent messages, click the Sent Messages tab. All messages sent and not yet deleted display on this page. The recipient, subject, and date sent displays for each message. To view a message, click the link in the Subject column.

You can sort sent messages using any of the column headers. To sort by a column, click the column heading. For example, to display messages sorted by the recipient, click the To column heading. Messages display by recipient name in ascending alphabetical order. To display messages sorted by recipient name in descending alphabetical order, click the column heading again. By default, messages display in descending order by “sent” date.

There are two ways to compose a message in the online banking system. You may create a new message to send to your financial institution or you may reply to a message received from your institution.

To compose a new message,

1. On either the Inbox or the Sent Messages page, click the Compose a Message button.

2. In the To dropdown, select the service desk at your financial institution to which the message should be sent. If you are unsure who should receive your message, click the Who should I send my message to? link. The help box locates the appropriate service desk.

3. Type the subject of your message in the Subject box and the content in the message box.

4. Click Send. The message is sent to the recipient you selected and saved in your Sent Messages folder.

5. Click Cancel to return to the previous page (either the Inbox or Sent Messages page).

To reply to a message,

1. On the Inbox page, click the Subject link of the message to which you would like to reply.

2. While viewing your message, click the Reply button and begin typing your response in the text box.

3. Click Send. Your reply is sent to the original sender and saved in your Sent Messages folder.

4. Click Cancel to return to the Inbox page.

You can quickly search for messages on the Inbox and Sent Messages pages.

To search for a message in your Inbox folder,

1. Type the search criteria in the Search text box. You may type a complete or partial subject, a complete/partial name or title of the person who sent the message, or the complete date the message was received.

2. In the Search dropdown, select the column by which you want to search. Based on the criteria you typed in step 1, you can search for a message by Subject, the Sent From name/title, or the Received Date.

3. Click Search. The search results display on the Inbox page.

To search for a message in your Sent Messages folder,

1. Type the search criteria in the Search text box. You may type a complete or partial subject, a complete/partial recipient name or title, or the complete date the message was sent.

2. In the Search dropdown, select the column by which you want to search. Based on the criteria you typed in step 1, you can search for a message by Subject, the Sent To name/title, or the Sent Date.

3. Click Search. The search results display on the Sent Messages page.

You can delete messages from either your Inbox or Sent Messages folders, or you can delete a message while viewing it.

To delete a message from your Inbox or Sent Messages page,

1. Select the checkbox in the left column for each message you want to delete. To select all messages on the page, click the checkbox in the column heading.

2. Click Delete.

3. When the Confirmation pop-up displays, click the YES-DELETE button for any messages you selected or click the NO button if you choose not to delete the selected messages.

4. To delete a message while viewing it, click the Delete Message button under the message text display box.

You can print messages from either your Inbox or Sent Messages folders.

To print messages from your Inbox or Sent Messages page,

1. Click the Print icon at the top or bottom of the page.

2. When the Confirmation pop-up displays, select the Current Page or the All Pages option to print only the current page of messages or all the messages.