If You Are Locked Out of Online Banking for Excessive Login Attempts

After exceeding the maximum number of log in attempts, the sign-in process displays a page that allows you to use the one-time password authentication function to reset your password and unlock your account. This self-serve account unlock feature saves time and improves user experience by eliminating financial institution intervention to unlock your user account.

Note: You may unlock your account only if the account was disabled for too many log in attempts. You cannot unlock your account if your account was disabled for any other reason.

On the Sign-On page that displays when you exceed your log in attempts:

1. Initiate the one-time password authentication function by clicking either the:

   • Reset your online banking access link.
     OR

   • Return to Sign-On button to re-display the Sign-On page and then clicking the Forgot your Password? link on the Sign-On page.

2. Follow the steps outlined in the If You Forgot Your Password topic.